Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my size?
Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements to ensure the perfect fit for every silhouette.
Are your materials sustainably sourced?
TERRAINCOGNITA is committed to ethical fashion. We prioritize organic cotton, recycled synthetics, and responsibly sourced fabrics in all our collections.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You may request a cancellation within 1 hour of purchase by contacting our support team.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How should I care for my garments?
Each item includes a care label with specific instructions. Generally, we recommend cold washing and air drying to preserve the longevity of the fabric.
What should I do if I receive a damaged item?
If your order arrives in less than perfect condition, please email us within 48 hours of delivery with photos of the damage for a priority replacement.